Melissa

Christina and Tracy assist our Practice Nurses.

Anita is available for blood taking.

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide high quality patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Marilyn, Julie and Cathy are our administration team and carry out a number of tasks to ensure the day to day running of the practice. For example they are responsible for registering new patients, writing to patients inviting them for chronic disease reviews, sorting and scanning post, financial auditing and much more. Rebecca and Colette are our Medico-Legal administrators dealing with all incoming requests for information from patient records. These include reports and copies of notes both from patients, insurance companies and solicitors.

Lead Receptionist-Lisa Alison, Davina, Sarah, Sam, Lisa, Kirsten, Michele, Dawn Our receptionists provide an important link for patients with the practice and are the initial contact point for general enquiries. They will signpost patients to the right person/organisations depending on the health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription and results enquiries.

Julie and Jo are responsible for processing referrals and liaising with patients with regards to electronic booking of hospital appointment, along with many other duties associated with an extremely busy office.

Rebecca is our Carer Champion. As carer Champion she is able to act as the main contact person for carers, other staff members and local carer organisations. In order to successfully support carers, all staff are aware of her role and are involved in the identification of new carers for adding to the carers register. Self-identification is encouraged by having material on our Carers Board, items in our newsletter and on the website which also provide information about the benefits of being registered as a carer. A member of staff attends Carer Champion Network meetings where best practice can be shared. There is access to timely information, up to date resources and publications for carers, an update from Carers in Herts and training opportunities. Our Carer Champion will act as a voice for carers within the practice and be a key point of contact for carer information. Please ask at reception or telephone 01923 262363 to speak to our Carer Champion.

The Community Midwife Team is based at Watford General Hospital and can be contacted on 01923 217361. Our Community Midwife, Helena, runs antenatal clinics at the surgery twice a week. Non urgent messages can be left for her at the surgery on 01923 262363.

Messages can be left for the team at their base at Langley House on 01923 686815.

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

We are part of North Watford Primary Care Network (PCN), made up of Sheepcot Medical Centre, Abbotswood Medical Centre and ourselves. Within the PCN we share some key staff: PCN Manager - Sonia Weller Clinical Pharmacist - Hitesh Lathia Paramedic - Mark Burstow Social Prescribers - Sarah Sales and Carol Nutkins